Cancellation policy

Some items in our store may be offered as a subscription, a pre-order, or try before you buy. This cancellation policy sets out how you can change or cancel these types of purchases.
Subscriptions
When you purchase a subscription, you will receive recurring deliveries. These are based on the duration and frequency of the subscription you select.
Your payment information will be stored securely and you will be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may automatically renew at the end of their term. If you do not wish to renew a subscription, you can cancel it.
If you wish to cancel or modify your subscription, you can do so at any time. The order confirmation emails contain links to your order. From there you can manage your subscription.
Please refer to our return policy for more information on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying a product that is out of stock or that will soon be available, but that is not yet in inventory. We may not charge any payment or charge a partial deposit at the time of checkout, store your payment method, and then process and charge the full payment or the remaining payment on a future date.
You can cancel a partially paid pre-order that has not been prepared. If the order has already been prepared, you cannot cancel it, but you can request a full or partial refund. Please refer to our return policy for more information on returns and refunds.
Try before you buy
When you buy a "try before you buy" item, we authorize your payment method before the order is prepared. You will have a specified period to decide if you want to keep the item. Once the period has elapsed, if you have not returned the item, we will charge the full amount to your payment method.