Shipping policy

SHIPPING POLICY

 

Last updated: [FECHA DE ACTUALIZACIÓN]

 

At KHULTOS we are committed to processing and delivering your orders as quickly and carefully as possible. Below we explain the applicable shipping conditions.

 

  1. GEOGRAPHIC SCOPE
  2. We ship to:
  3. - Mainland Spain
  4. - Balearic Islands
  5. - Canary Islands, Ceuta, and Melilla
  6. - Rest of the European Union
  7. - [OTROS DESTINOS INTERNACIONALES, IF APPLICABLE]

2. DELIVERY TIMES

The estimated delivery times, once the order is confirmed, are as follows:

  • Mainland Spain: [X] - [X] business days.
  • - Balearic Islands: [X] - [X] business days.
  • - Canary Islands, Ceuta, and Melilla: [X] - [X] business days.
  • - European Union: [X] - [X] business days.
  • - Rest of the world: [X] - [X] business days.

Orders placed after [HORA DE CORTE] hours, as well as on Saturdays, Sundays, and public holidays, will be processed the following business day.

 

3. SHIPPING COSTS

Shipping costs are calculated based on the destination, weight, and dimensions of the order, and will be displayed to the Customer before completing the purchase.

  • Free shipping on orders over [IMPORTE] € (mainland Spain only).
  • - Standard rates from [IMPORTE] €.

4. TAXES AND DUTIES (SHIPMENTS OUTSIDE THE EU)

Shipments to destinations outside the European Union may be subject to duties, taxes, or customs fees, which will be borne by the Customer.

 

5. ORDER TRACKING

Once the order has been shipped, the Customer will receive an email with the tracking number and the link to check the status of the shipment.

 

6. DELIVERY INCIDENTS

If at the time of delivery the package shows visible damage, the Customer must indicate this on the carrier's delivery note and notify [EMAIL DE CONTACTO] within a maximum of 24 hours, attaching photographs.

 

7. ABSENCE AT DELIVERY

If no one is present at the indicated address at the time of delivery, the carrier will make a second attempt. After two failed attempts, the package may be returned to origin, which may generate additional costs for the Customer.

 

8. DELAYS

KHULTOS is not responsible for delays caused by reasons beyond its control (carrier incidents, adverse weather conditions, strikes, force majeure, etc.). In case of a significant delay, the Customer can contact us at [EMAIL DE CONTACTO].

 

9. CONTACT

For any questions about the shipping of your order, write to us at [EMAIL DE CONTACTO] or call us at [TELÉFONO DE CONTACTO].